Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@reliablemood.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@reliablemood.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@reliablemood.com.

We take pride in making each item specifically for you, ensuring exclusivity, sustainability, and waste reduction. Since all our products are made-to-order, we follow strict return policies in compliance with local consumer laws. Please read the details below carefully before making a purchase.

📌 European Union (EU) (Spain, Germany, France, Italy, Portugal) 🇪🇺

• Each item is made-to-order specifically for you, which means it is custom-made and exempt from the right of withdrawal under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU).
• Returns for incorrect size selection are NOT accepted. To avoid issues, please check our size guide carefully before purchasing.

✅ Accepted Returns:

• If your item has a manufacturing defect or you received the wrong product, you are eligible for a replacement.
• Contact us within 14 days of receiving your order with photos of the issue.

📌 United States (USA) 🇺🇸

• As all our products are made-to-order, returns due to incorrect size selection are not accepted. Please review the size guide before making your purchase.
• We only accept returns if:
  ✅ The product has a manufacturing defect.
  ✅ You received the wrong item.
• If you encounter any of these issues, contact us within 14 days of receiving your order for assistance.

📌 United Kingdom (UK) 🇬🇧

• Under the UK Consumer Contracts Regulations (CCR), custom-made items like ours are exempt from returns.
• Returns due to incorrect size selection are NOT accepted. Always check our size guide before placing an order.

✅ Accepted Returns:

• If your order arrives defective or you receive the wrong item, please contact us within 14 days to arrange a replacement.

📌 Canada & Australia 🇨🇦🇦🇺

• Because our products are made-to-order, we do not accept returns for incorrect size selection. Always refer to the size guide before ordering.

✅ Accepted Returns:

• Returns are only accepted in cases of manufacturing defects or incorrect products received.
• If you receive a faulty item, contact us within 14 days for a resolution.

📌 Rest of the World 🌍

• Due to the custom nature of our products, returns for incorrect size selection are not accepted. Please review the size guide carefully before purchasing.

✅ Accepted Returns:

• We will only process returns if the product has a manufacturing defect or if the wrong item was sent.
• If you encounter an issue, please reach out to us within 14 days with supporting photos.

📩 How to Request a Return (If Eligible)

If your order qualifies for a return or replacement due to a defect or incorrect item, follow these steps:

1️⃣ Contact us within 14 days of receiving your order.
2️⃣ Provide your order number and a clear photo showing the issue.
3️⃣ Our team will review the case and offer a replacement or refund if applicable.

⏳ Processing Time:

• Approved replacements will be processed within 3-7 business days before shipping.

🚨 Unclaimed or Returned Packages

• If your package is returned to us due to an incorrect address, failure to pick it up, or refusal to accept the delivery, you will be required to pay for a new shipping fee to have it resent.

❗ Final Notes

• ALL SALES ARE FINAL unless the product arrives damaged or incorrect.
• We DO NOT offer refunds or exchanges for:
  ❌ Wrong size selection – Please check the size guide before purchasing.
  ❌ Change of mind – Since each item is printed on demand, we can’t restock returned items.
  ❌ Shipping delays – We cannot control courier processing times.

Thank you for your understanding and for supporting sustainable, made-to-order fashion! 🌿✨