⚡️ Faster than your ex replying (or at least we try) 😉

We’re committed to getting your order to you as soon as possible, though we know it might take longer than your ex to reply to a message. But don’t worry, we promise it’ll be worth the wait! 🚀

🛠 Order Processing

Each item is made especially for you after you place your order. That’s why we need 3 to 7 business days to prepare it and make sure everything is just perfect. 🎯

📦 Shipping Time

Once your order is ready, the delivery time depends on your location:

📍 United States: 7 - 12 business days
📍 United Kingdom: 6 - 10 business days
📍 Germany: 6 - 10 business days
📍 Australia: 7 - 12 business days
📍 Canada: 7 - 12 business days
📍 Italy: 6 - 10 business days
📍 France: 6 - 10 business days
📍 Spain: 6 - 10 business days
📍 Portugal: 6 - 10 business days
🌍 Rest of the world: 10 - 30 business days

🚚 Shipping Costs

No surprises here. Shipping is free. 🎉 Unlike your ex, we don’t ask for anything in return. We just hope you enjoy your order when it arrives.

We’ll send you an email with a tracking link as soon as your order is on its way. That way, you can follow its journey and know exactly when to open the door with excitement. 💌

Thanks for trusting us—because if you don’t trust, there’s no trust. We’re sure you’ll love it when you have it in your hands. 🤩🎽

We take pride in making each item specifically for you, ensuring exclusivity, sustainability, and waste reduction. Since all our products are made-to-order, we follow strict return policies in compliance with local consumer laws. Please read the details below carefully before making a purchase.

📌 European Union (EU) (Spain, Germany, France, Italy, Portugal) 🇪🇺

• Each item is made-to-order specifically for you, which means it is custom-made and exempt from the right of withdrawal under Article 16(c) of the EU Consumer Rights Directive (2011/83/EU).
• Returns for incorrect size selection are NOT accepted. To avoid issues, please check our size guide carefully before purchasing.

✅ Accepted Returns:

• If your item has a manufacturing defect or you received the wrong product, you are eligible for a replacement.
• Contact us within 14 days of receiving your order with photos of the issue.

📌 United States (USA) 🇺🇸

• As all our products are made-to-order, returns due to incorrect size selection are not accepted. Please review the size guide before making your purchase.
• We only accept returns if:
  ✅ The product has a manufacturing defect.
  ✅ You received the wrong item.
• If you encounter any of these issues, contact us within 14 days of receiving your order for assistance.

📌 United Kingdom (UK) 🇬🇧

• Under the UK Consumer Contracts Regulations (CCR), custom-made items like ours are exempt from returns.
• Returns due to incorrect size selection are NOT accepted. Always check our size guide before placing an order.

✅ Accepted Returns:

• If your order arrives defective or you receive the wrong item, please contact us within 14 days to arrange a replacement.

📌 Canada & Australia 🇨🇦🇦🇺

• Because our products are made-to-order, we do not accept returns for incorrect size selection. Always refer to the size guide before ordering.

✅ Accepted Returns:

• Returns are only accepted in cases of manufacturing defects or incorrect products received.
• If you receive a faulty item, contact us within 14 days for a resolution.

📌 Rest of the World 🌍

• Due to the custom nature of our products, returns for incorrect size selection are not accepted. Please review the size guide carefully before purchasing.

✅ Accepted Returns:

• We will only process returns if the product has a manufacturing defect or if the wrong item was sent.
• If you encounter an issue, please reach out to us within 14 days with supporting photos.

📩 How to Request a Return (If Eligible)

If your order qualifies for a return or replacement due to a defect or incorrect item, follow these steps:

1️⃣ Contact us within 14 days of receiving your order.
2️⃣ Provide your order number and a clear photo showing the issue.
3️⃣ Our team will review the case and offer a replacement or refund if applicable.

⏳ Processing Time:

• Approved replacements will be processed within 3-7 business days before shipping.

🚨 Unclaimed or Returned Packages

• If your package is returned to us due to an incorrect address, failure to pick it up, or refusal to accept the delivery, you will be required to pay for a new shipping fee to have it resent.

❗ Final Notes

• ALL SALES ARE FINAL unless the product arrives damaged or incorrect.
• We DO NOT offer refunds or exchanges for:
  ❌ Wrong size selection – Please check the size guide before purchasing.
  ❌ Change of mind – Since each item is printed on demand, we can’t restock returned items.
  ❌ Shipping delays – We cannot control courier processing times.

Thank you for your understanding and for supporting sustainable, made-to-order fashion! 🌿✨

At our brand, we combine creativity and authenticity in every piece. Many of our designs are created from scratch by our team, while in some cases, we take inspiration from images available on the internet that align with our aesthetic vision.

We always ensure that we use copyright-free resources or have the necessary licenses to use them, respecting intellectual property laws. Our goal is to offer you unique, high-quality products backed by responsible and ethical practices.

Any unauthorized use, copying, or distribution of the designs on ReliableMood is strictly prohibited.

No worries! If you realize you made a mistake with your shipping address, contact us as soon as possible. Since there are a few days of production before your item is shipped, we might be able to update your address before it’s too late.

💌 Reach out to us ASAP so we can try to fix it before your order is processed. Once the package has been shipped, unfortunately, we won’t be able to make any changes.

📦 If the package is returned to the sender due to an incorrect address, a new shipping fee will be required to resend it. So, double-check your address before completing your order! ⏳⚡